Frequently Asked Questions

Below are answers to some of our most frequently asked questions.

If you can’t find an answer to your question, contact us at the form on the right, or give us a call directly at 609-301-2101 to get answers to your specific needs.

What is Springpoint at Home?

Springpoint at Home is an organization that offers personalized, non-medical support to help older adults remain safe and independent in their own homes. We are backed by Springpoint Senior Living, a nationally recognized aging services provider, and are a proud Corporate Partner of the New Jersey Chapter of the Aging Life Care Association®.

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What services does Springpoint at Home provide?

Springpoint at Home provides in-home care and companion services, which includes senior care management and personalized support from certified home health aides and registered nurses.

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What is care management?

Senior care management (also known as geriatric care management) is a comprehensive service that provides personalized support to help older adults live safely and independently. Care managers provide trusted insight and guidance to help navigate senior care options and plan for the future.

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What is a Geriatric Care Manager?

A Geriatric Care Manager (also known as a senior care manager) is a professional with a clinical or graduate degree in social work, nursing, or psychology who specializes in assisting older adults and their families with long-term care arrangements. They offer a wide range of services, which includes coordinating medical appointments and care, providing referrals to specialists, assisting with housing decisions, helping to access government programs and benefits, and offering emotional support to both the senior and their family.

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What are home care services and who is it for?

In-home care provides compassionate, non-medical services from Home Health Aides to help individuals remain in the comfort and familiarity of their own homes. It’s for seniors who need support with daily activities, companionship, or specialized care for conditions like Alzheimer’s and dementia, without having to move.

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What services are provided by Certified Home Health Aides?

Certified Home Health Aides offer assistance with a variety of daily tasks. This includes personal care like bathing and dressing, mobility support, medication reminders, meal preparation, and light housekeeping. These services are designed to help seniors maintain their dignity and independence.

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How do I know if it’s the right time to hire in-home care?

If you or a loved one is finding it difficult to manage daily tasks, like cleaning, cooking, or personal care, or if you’re concerned about safety at home, it may be time to consider in-home care services. The best way to find out is by scheduling a complimentary in-home assessment.

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How does an in-home assessment work?

In-home assessments are performed by experienced professionals (Registered Nurses, social workers, and Aging Life Care Association (ALCA) members) who specialize in senior care and personalized planning. These care professionals visit your home to evaluate care needs, safety, and daily living requirements. After the assessment, a personalized care plan is recommended and services can begin quickly.

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Is there a cost for the in-home assessment?

The initial home care assessment is complimentary and comes with no charge or obligation to hire services. This is a commitment to ensuring that any services provided are appropriate and adequate for the individual’s needs.

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How does Springpoint at Home assist with Alzheimer’s and Dementia Care?

Our caregivers are trained to provide specialized care for individuals with memory-related conditions. We focus on creating a safe and familiar environment, helping with daily routines, and providing compassionate companionship to help manage symptoms and improve the quality of life for both the senior and their family.

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How can my family trust Springpoint at Home?

Families can trust us because we are part of Springpoint Senior Living, a trusted, not-for-profit organization with a history of providing quality care for over a century. Our compassionate caregivers are carefully vetted and trained to provide professional and reliable service in your home.

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What areas does Springpoint at Home serve?

Springpoint at Home provides reliable in-home care and companion services to individuals throughout central and northern New Jersey, which includes Essex, Morris, Middlesex, Somerset, Mercer, and Monmouth counties. 

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What is a complimentary consultation?

A complimentary consultation is a free, no-obligation meeting with a Springpoint at Home professional. Its purpose is to understand your unique care needs and determine the right plan for you or your loved one, without any pressure.

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Who should schedule a consultation?

Anyone who is considering in-home care or care management for themselves or a loved one should schedule a consultation. It’s especially useful if you’re unsure what services are needed or if you’re exploring options to help an individual remain at home safely.

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What happens during a consultation?

During the consultation, a Springpoint at Home expert will meet with you to discuss your current situation and needs. They will ask questions about your lifestyle, health, and what kind of support would be most beneficial, and then explain how their services can help.

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Is there any obligation after the consultation?

No. The consultation is completely free and designed to inform, not pressure. You’ll receive expert advice and care recommendations, but the decision to move forward is entirely yours.

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What is the Care Management Assessment?

Led by credentialed social workers and nurses, this assessment evaluates six key areas: Health & Safety, Housing, Financial, Family, Advocacy, and Crisis Intervention. It’s ideal for seniors needing broader support and planning.

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What is the Springpoint Advantage?

The Springpoint Advantage means you get access to highly trained professionals, flexible scheduling, and a hands-on approach to care. We combine warmth, expertise, and technology to support aging at home with confidence.

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How does Springpoint ensure a high quality of care?

We ensure quality by hiring the best people and providing them with the tools and training to succeed. We focus on a culture of mutual respect and compassion, which leads to experienced, long-term caregivers who are committed to providing exceptional care.

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Are Springpoint caregivers professionally trained?

Yes. Our caregivers are carefully selected and trained to provide high-quality, compassionate care. They’re supported with the tools and resources needed to deliver safe, effective, and respectful service.

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What is the Aging Life Care Association?

The Aging Life Care Association (ALCA) is a professional organization for experts in geriatric care. It sets high standards for the industry through a strict Code of Ethics and Standards of Practice. Being a member signifies that a professional is dedicated to providing qualified, ethical, and compassionate care.

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Who are Aging Life Care Professionals?

Aging Life Care Professionals are experienced specialists – often with backgrounds in social work, nursing, or gerontology – who act as guides and advocates for seniors and their families. They are trained to handle a wide range of issues, from health and finance to legal and housing matters.

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Why should I choose a caregiver who is part of the Aging Life Care Association?

When you choose a caregiver from a company like Springpoint at Home, which is a member of the ALCA, you can be assured that they meet stringent standards of expertise and ethical conduct. This membership ensures that the professional is dedicated to acting in the best interest of you and your family.

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How does Springpoint at Home use the Aging Life Care Association’s standards?

Springpoint at Home’s staff members are trained and committed to adhering to the standards and code of ethics set forth by the ALCA. This ensures that every professional on our team provides the highest level of compassionate and professional care, which is a key part of our service philosophy.

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How can an Aging Life Care Professional help my family?

These professionals assist with care planning, navigating healthcare options, managing financial and legal concerns, and providing caregiver support. They’re invaluable in reducing stress and ensuring the best possible care for aging family members.

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What is the difference between a Companion/Homemaker and a Home Health Aide?

A companion or homemaker prepares meals, does light housekeeping and provides companionship. In addition to the services provided by a companion or homemaker, a Certified Home Health Aide is allowed to provide hands-on care such as bathing and dressing. A Certified Home Health Aide has completed a 76-hour training program with supervision. There are no training requirements for a companion or homemaker.

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How do I decide on a schedule for home care?

Consider when it would be most helpful for you and your loved one to have someone there. It’s important to have a routine that works for both of you. You need to get out, but a spouse or parent may only be comfortable eating or getting dressed at certain times. We’ll be glad to lend our expertise to figure out what’s best.

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Can the Home Health Aide drive and run errands?

Springpoint at Home allows aides to drive clients to appointments and for errands.

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Am I responsible for providing food for the aide?

If the Home Health Aide is working eight or more hours a day, then food should be provided. Some older adults, particularly those who are not eating enough, will benefit from the socialization of sharing a meal.

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What should I do if the Home Health Aide requests a change in the terms of employment, such as schedule, time off or pay?

These issues shouldn’t come up with Springpoint at Home care givers. If an issue like this does arise, please contact us.

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What can I expect from the Registered Nurse?

The nurse conducts a health assessment and is required to supervise the care the Home Health Aide delivers. By law, the nurse must conduct a home visit every other month, with a phone call on the alternating months.

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Is it appropriate to ask a Home Health Aide to do house cleaning?

A Home Health Aide will do light housekeeping as it relates to the older adult. For example, the Aide will clean the kitchen after preparation of a meal. Home Health Aides are not house cleaners. Make sure your loved one understands the difference.

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What are my tax-paying obligations?

All taxes for your care givers and care management consultants are the responsibility of Springpoint at Home. This makes life much simpler than it would be if you were to hire an individual directly.

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Can home care expenses qualify as a medical deduction?

Yes. Home care costs may qualify as medical expenses. We recommend that you maintain adequate documentation and consult your tax professional for details.

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What are my options if the Home Health Aide and my parents are not compatible?

As in all new relationships, there is a period of adjustment. Give it a little time. If you’re still not satisfied, we’ll be glad to provide you with a different Home Health Aide.

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How are services paid for?

Springpoint at Home services are billed on an hourly basis. Home care and care management services are priced separately. Fee schedules are available on request. Springpoint at Home will coordinate billing for long-term care insurance but does not accept assignment of benefits.

Springpoint Financial Information

2024 Springpoint Consolidated Financial Audit
To access the most recent 990 Form of Springpoint, our parent organization, click here.

Still have questions? Contact us online or call us at 609-301-2101.